FAQ (Frequently Asked Questions)
Using the System
Q: What can I do with the online registration system?
You can use the online registration system to:
• Browse for a program;
• Register for a program;
• View current registration information on your account including program start date, time and location;
• View clients on your account currently included on waitlists;
• Create an account
Q: Which browsers can I use?
Online registration works with Internet Explorer, Firefox, Safari, and Chrome.
Q: How do I upgrade my web browser?
Browser upgrades are free and can be downloaded via the Internet and often times will update on their own.
Q: Can I register without using a credit card?
No, you can not register online without using a credit card. You may register with a check by returning to our website and downloading the PDF registration pages. This hardcopy registration page may be sent via mail or hand delivered to our office along with your check for full payment.
My Account
Q: What if I forget my Log in Username or Password?
• If your email address is in our database, you can click on the " Forgot your User Name or Password?" link on the Login' tab where you log into the system. Your Username and/or Password will be emailed to you.
• You can call Post Falls Parks and Recreation Department at (208) 773-0539 Monday to Friday, 8:00 a.m. to 5:00 p.m. Our staff will provide you with your information once they have confirmed your identity.
Q: How do I add a new person to my account?
Once you are successfully logged in, you can click on the 'My Account' tab, then click on the 'Add A New Participant to My Account', and finally click on the 'Add Participant' button.
Q: What if I need to change my personal account information (address, phone number, etc)?
You may change your basic information online by access "My Account" tab. Once you have updated the needed information, and then click on the 'Update Account Information' link.
Q: What e-mail address should I provide for Online Registration?
Only the e-mail address of the Main Contact is logged into the system. This enables the account holder to control who has access to your account. Please remember to update your email account information in the system if it changes.
Q: How can I change account information?
You can change account information online. To do this, log into your account and select the Update Account Information link from the My Account page.
Registration
Q: How do I register for a program online?
1. Click on the Programs tab.
2. Type the course number for the program you want to register for or Find the program you want (as described in question 2 below).
3. Click on the 'Add To Cart' button on the top.
4. Click on the ‘Check Out’ button when you are done shopping.
5. You may register additional people for the same program by changing the quantity number and clicking the ‘Checkout’ button. You will then need to select a participant for each program from the drop-down list and then click on the ‘Checkout’ button.
That’s all there is to it!
To logout of the system, click on the 'Logout' button at the top of the screen. Always remember to logout after completing your online registration session.
Q: What if I do not know the program course number?
There are three ways to search for a program:
• Activity Guide: all programs and their course numbers are listed in our Activity Guide.
• Search by Keyword: In the ‘Programs' tab notice the search features on the left side of the page, you can perform a search by choosing a keyword that describes the program you are looking for. The search will return all programs with that keyword in their title. For example if you are looking for a dance program, choose 'dance' in the ‘search by program type:’ and all dance programs will be displayed on screen.
• Browse for a program: In the ‘Programs’ tab, a list of programs will come up alphabetically. Click on one of the program name to see more information about the program.
Q: What if there are no spots available in the program I want?
You can add your name to the waitlist for the program by clicking on the 'waitlist' button. This does not commit you to the program if a spot becomes available. You will be contacted by our registration office, then you may then register or decline.
Q: How will I know if a space becomes available in a program I'm waitlisted for?
You will receive an email notifying you when a space becomes available in a program you are waitlisted for.
Q: How can I verify/see what programs my account members are currently registered in?
Click on 'My Account' and sign in. Once you have successfully signed in, the 'My Account' click on the ‘ View My Child's Upcoming Schedule’ link. Choose a participant from the dropdown menu and a list of programs that this participant is currently signed up for will become available.
Q: What is your Refund, Credits and Withdrawals Policy?
Go to http://www.postfallsidaho.org/ParkRec/activityguide/registration%20info.pdf for a complete description of the refund policy and other registration policies.
Q: Can I withdraw from a program online?
No. All requests must follow our refund policy and must be submitted in writing. You may email us at recreation@postfallsidaho.org to request a cancellation, transfer or credit.
Q: Can I transfer to another program online?
No. All requests for cancellations, transfers or refunds must be done in writing. You may email us at recreation@postfallsidaho.org to request a cancellation, transfer or credit.
Q: What are the methods for program registration?
You may register Online, by Mail, in person, Phone or Fax.
• Website: www.postfallsidaho.org
• Mail or in person: Post Falls Parks and Recreation, 408 N. Spokane St, Post Falls, ID 83854
• Phone: (208)773-0539
• Fax: (208)773-7658
Q: If I live outside the City of Post Falls, can I still register?
Yes, residents who live outside of the city limits of Post Falls are encouraged to participate in all programs; however, fees for “nonresidents” are higher than those for “residents” for many of our programs and classes. Non-residents do not pay property taxes that support City services. Boundaries used by the Post Office, the Post Falls School District, and the Post Falls Fire District are not the same as city limit boundaries, so even though you may have a Post Falls mailing address, you may be considered a non-resident. If you need help determining whether you live inside or outside the city limits, please call our office at (208)773-0539, or stop by and view our city boundary annexation map.
Q: How can I get a copy of the Activity Guide?
City of Post Falls Residents are mailed a copy automatically 4 times a year. Copies are also available at various locations in Post Falls including the City Library and City Hall. A copy of the Activity Guide can be viewed or down loaded at www.postfallsidaho.org.
Q: Can I enroll at the first class?
No. Pre-registration is required for all programs but late registrations will be accepted for most available programs using standard registration methods. However, please note that late registration is discouraged, since some programs will not run if minimum participant numbers are not met.
Q: My Child is not in the age range. Are there exceptions?
These are evaluated on a case-by-case basis. You will need to contact the program’s supervisor for approval. Please call (208)773-0539
Q: Can I go to a program if I am on the wait list?
No. You need to wait until your enrollment is confirmed before attending.
Q: Why wasn’t I able to register for a program?
This software system is new to us and we are still working through some kinks! If you encounter a problem, please contact us at (208)773-0539 so we may investigate and correct the error.
Some common errors include:
• Program is not available for registration at this time –This error may occur because this particular program may not be open for registration. Another reason for this error is that the program Start date may have passed and registration online cannot be taken for certain programs after the start date. Please call us for more details in this case.
• Age requirement not met –The client must be the stated age at the start of the program to be enrolled. If the client is the right age but is still prevented from registering, it is possible that we have an incorrect date of birth.
Q: My Credit Card Transaction is showing as pending. Am I enrolled in the program?
The online registration process holds your spot in the program pending credit card approval. If your card is denied you will be contacted by the registration office. If an alternate form of payment is not provided at that time, your enrollment will be withdrawn.